WEBPEAK (hereinafter the "Platform" and/or the "Company") was developed and made available by WCB SOLUCOES DE INTERNET LTDA (hereinafter the "Provider"), to you, hereinafter the "User", and/or "You". The access and use of the site and platform is governed by this Privacy Policy. By using this website and/or platform, the User acknowledges that he has read and understood, and agrees to be bound by, the entire Privacy Policy below.
This Privacy Policy explains how the Company collects, uses, stores, discloses and processes the User's personal data, your rights and choices regarding your personal data. It also applies to the processing of personal data that Company collects about the User when they use and interact with the websites that display or link to this Privacy Policy, register for an account and use Services, visit branded social media pages, or otherwise interact with you in person and/or by email, text message via website chat, instant messaging, telephone and other electronic means.
The Company is committed to keeping your personal data private and secure, taking the protection of Users' personal data very seriously, and treating it as confidential in accordance with legal data protection regulations and this Privacy Policy. Please read this Privacy Policy carefully. If You do not agree to this Policy, You should not use this website and the Services or provide Your personal data to the Company.
Please note that data transmitted through the internet (e.g. via e-mail communication) may be subject to security breaches. Complete protection of third party access data is not possible, but the Company uses its best efforts to keep it protected, such as using secure data storage and processing services, with absolute confidentiality both internal and external to the Company.
Some data is collected when the User provides it to the Company. This could, for example, be data entered in technical support via chat, such as name, e-mail and website to perform the service, and especially when the User makes his registration on the Platform, as well as when he makes comments on the texts of the Blog or when he asks a question in the Company's SEO Forum.
The Company may collect data, including personal data, about the User while using websites and Services or requesting services and otherwise when interacting with the Company. Some of the functionalities of the Site can be used without providing personal data, although to use some features of the Services, personal data is required.
Other data is collected automatically by the Company's IT systems when the User visits the Site. This data is mainly technical data, such as the browser and operating system the User is using or when he accessed the page. This data is collected automatically as soon as you enter the Company's website.
a) Website Registration and Login
i. Registration with Google
If You create an account or sign in to the Services using third party services, such as Google, the Company receives Your name and email address, as permitted by the profile settings on the third party service, in order to authenticate You. The information we receive when You authenticate through a third party service depends on the settings, permissions, and privacy policy controlled by that third party service. You should always check the privacy settings and notices on the relevant third party services to understand what data may be disclosed to the Company or shared with its Services.
The User has the option of requesting a free SEO test, through the site, without having to register on the Platform. In this case, the User is asked for the company's site URL, the e-mail address for sending the site performance analysis report, the name of the requester and additional contact information (optional). By making this request, the User agrees to submit this personal data for further storage and processing, as well as agrees to this Privacy Policy and the Company's Terms and Conditions of Use.
Some web pages use cookies. Cookies do not harm computers and do not contain viruses. Cookies help to make the site more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser.
When visiting the Company's site, statistical analyses can be made of the User's browsing behavior by means of a tool to collect usage data. This happens primarily using cookies and analytics. It should be noted that this data is anonymized, not able to capture personal information of the Users. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in topic 6 of this Privacy Policy.
The User may make comments on the texts available on the blog, for which he will need to register on a separate site of the Company, and the User may be asked to provide some personal data such as name, e-mail, profile picture or other information. The Company is not responsible for the services provided by third party sites, nor for the processing, storage and sharing of data provided by the User to third parties. The Company recommends the User to read the respective Terms and Conditions of Use and Privacy Policy.
The User may also participate in the SEO Forum made available by the Company. To use the Forum, the User must register on the Site itself, providing personal information such as name, e-mail, telephone number, and will have to create his or her username. By registering, the User agrees to be bound by this Privacy Policy.
By posting any information on publicly accessible blogs, in the Forum or other areas of the Company's sites, the User acknowledges and agrees to the data he provides to the site and that his comments may be visible to any member of the public accessing the sites.
The Company does not verify comments before they are published. To this end, it may delete them if necessary, on account of illegal, defamatory, slanderous content that contradicts in any way this Privacy Policy and any additional terms of the Site and Platform.
The Company may collect and post personal testimonials from satisfied customers and users on the Services and other endorsements, always with their consent. The Company may post any User's testimonial, together with his name, on the Services. If the User wishes to add, update or delete his testimonial, we may be contacted at contato@webpeak.com.br.
The Company may collect personal data from the User when the User voluntarily informs it by contacting it with inquiries (including by filling in relevant forms on the Sites). To this end, the Company makes available a chat bot, on the site, and support e-mail address, where the User may contact the Company about the Site, Platform or Services. In this case the Company may contact the customer support about a problem the User is experiencing with the Services, and data such as name, e-mail and site may be collected to perform the service.
Some of the Services on the Site contain widgets and social media features, such as the Facebook button. And other social media. The User is the only person who decides whether to press this button and share his/her personal data with the respective third-party operators of widgets or social media. These widgets and features may collect IP address, the information about the page the User is visiting while using the Services and may set a cookie to allow the feature to function properly. Widgets and social media features are hosted by third parties. Your interactions with these features are governed by the Privacy Policy of the company providing them and you are advised to read their Privacy Policy and Terms and Conditions of Use before sharing your data with such third parties.
Some data is collected to ensure the proper functioning of the site. Other data may be used to analyze how visitors use the site, such as but not limited to tracking, collecting and aggregating information indicating, among other things, which pages of the Company's site were visited, the order in which they were visited, when they were visited and which hyperlinks were clicked on. Similarly, information from the URLs from which the User is linked to the site. The collection of this information may involve logging the IP address, operating system and browser software used by each User of the sites. Similarly, determining from an IP address a User's Internet Service Provider and the geographic location of their point of connectivity.
a) What is the data used for?
The Company may use the User's data to provide the Services and related support, process transactions, manage user account and respond to requests. This is necessary to execute the contract entered or to be entered into between the Company and the User.
The Company does not commercialize, but is authorized to pass on User data and information provided voluntarily to partner companies free of charge. The data is used to customize the service by the Company, for various purposes, such as sending communications, newsletters and even offers, as long as sporadic by the Company, by email, SMS or WhatsApp, commercial proposals, various statistics, improvements in processes, business contacts, communications, among other information, always anonymized, except with the express permission of the User
5. How is data shared?
It is reiterated that the Company will not sell or rent the User's personal data to third parties, except to provide the products and services that the User requests and permits or as required by law. In this case, the User will always be informed in advance of what type of data and information may be provided by the third party. However, he/she is authorized at any time to provide it at no cost to contractually partner companies, with the purpose of boosting lead conversion, offering specialized assistance or even adequate service to the User.
The Company may share the User's personal data in order to comply with a legal obligation to which it is subject, to protect and defend its rights or property, to act in urgent circumstances to protect its personal safety or that of the public, or to protect it from legal liability. Examples where Company is obliged to share such personal data are with regulatory bodies governing this work and services; government departments such as law enforcement, court orders; financial institutions; external auditors; etc.
6. How is User data protected?
The Company will use industry standard physical, technical and administrative security measures to keep Users' personal data confidential and secure, and will not share it with third parties except as provided in this Privacy Policy. The Internet, however, cannot be guaranteed to be 100% secure, and the security of any personal data you provide to us cannot be guaranteed. It is the User's responsibility to protect the security of your login information.
The Company is not responsible for any sending of messages containing sensitive personal information and data directly to the Company, as well as photos and videos sent through the Site and Platform's internal and external communication channels, which are the sole and exclusive responsibility of the User. To this end, whenever possible, the Company may remove any and all personal information not necessary for the provision of its Services, but is not responsible for receiving them.
In case of suspicion of lost, stolen, inappropriate or otherwise compromised personal data, or in case of any actual or suspected unauthorized use of the account, as well as any violation of data, on the Site or Platform that the User detects, the User may report via e-mail to contato@webpeak.com.br.
7. What are the User's rights over their data
The User always has the right to request information about his stored data, their origin, their recipients and the purpose of their collection free of charge.
The User also has the right to request to be corrected, blocked or excluded from any form of collection of his data. You may contact the Company at any time at the following e-mail address contato@webpeak.com.br if you have further questions on the issue of privacy and data protection, or if you want to withdraw your consent for the use of your data.
8. Payment service providers
The entire billing process is carried out by the gateway: "asaas.com", The Company, however, may share the User's personal information with the gateway for the sole and exclusive purpose of enabling the provision of the Company's Services to the User. It is the User's responsibility to enter information directly requested by the payment service.
The only data the Company receives are those concerning payment transaction details, such as the name of the payer, CPF, amount and method of payment, paid and pending amounts, date of payment, and past due and reversed amounts.
The Company recommends that the User reads separately the Terms and Conditions of Use and the Privacy Policy of the gateway used. By accessing the said sites, Users agree to be bound by their respective Terms and Conditions of Use and Privacy Policy, and release the Company from any unauthorized use, fraud, payment refunds, lost value etc. related to the transaction.
9. Children
The term "Child" in this privacy policy, refers to those under 18 years of age, which according to the Brazilian legislation, in the Civil Code, in its articles 5 defines that: "minority ceases at the age of eighteen years, when the person becomes qualified to practice all acts of civil life."
The Company does not target its services to Children. No personal data is knowingly collected from children under the age of 18. If any User has reason to believe that a Child is providing personal data to the Company in any way, please contact contato@webpeak.com.br and the Company will endeavor to delete such information from its databases.
10. Update to Privacy Policy
This Privacy Policy is effective as of the date previously set forth above. The Company reserves the right to update this Privacy Policy from time to time. If changes are made, the updated Privacy Policy will be posted on this page or on another page that links to this page and the date at the top of this page will be changed. The Company recommends that the User read all updates and changes to this Privacy Policy by checking this date when You access our site.
The Company will notify any modifications to this Privacy Policy that may materially affect the manner in which it uses or discloses the User's personal data before the change becomes effective by means of a message on this site, unless another type of notice is required by law. The User's continued use of the site and the Company Services after posting changes to this Privacy Policy or notice is deemed to be the User's acceptance of those changes.
11. Applicable Law
12. Entire Agreement